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POLICIES |
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Shipping |
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Orders are
usually processed within 1 business day.
All order cancellations or modifications must be
executed before the order has
been shipped out.
We cannot ship to international addresses, P.O. Boxes or IP addresses.
We ship Monday through Friday. We do not ship on weekends and we do not
offer Saturday or Sunday delivery. Multiple item orders may not arrive
to you at the same time. If a product is backordered, we will keep
you updated weekly with the status of your backorder. You may request to
cancel your backorder at anytime by emailing
sales@boltland.com. |
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Shipping
Charge: (We ship via UPS Ground and Common Carriers to the 48 contiguous states only) |
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1 carton: shipping
charge $18.00
2 cartons: shipping charge $30.00 ($15.00 each)
3 cartons: shipping charge $36.00 ($12.00 each)
4 cartons: shipping charge $40.00 ($10.00 each)
5 cartons or more: FREE SHIPPING (our choice of carrier)
For other states and areas, please ask for a rate quote.
Please Note:
We do not ship 3 Day Select, Second Day Air, Next Day Air or any other
express delivery. |
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Damaged or Lost Packages |
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It is the customer's responsibility to
inspect the package upon arrival. Damage claims to the products in the package during transport should
be issued to the shipping carrier at the time of delivery. If products
upon delivery are found to have physical damage, you can either:
1) Refuse the package, or
2) Ask for a Claim Number from the truck driver. Never sign the receipt
without asking for a claim number.
With a Claim Number available, contact our customer service department,
and a replacement will be sent to you immediately. We cannot accept the
Damage Claim without a claim number from the shipping carrier.
If you do not receive your order during the expected time period, please
contact our
shipping department and we will trace the packages for you.
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Prices |
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1) All prices
are in US currency.
2) The prices advertised on this site are for Internet orders. Prices,
carton quantity, and
the availability of items are subject to change without notice.
3) We reserve the right to limit sales, including the right to prohibit
sales to re-sellers. We are not responsible for typographical or
photographic errors. |
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Packing Quantity |
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As a general
practice in the fastener industry, all of our products are packed by average weight
(based on 100 or more random samples for average weight) but not by physical count. A variation
within 3% is considered normal and should be accepted. |
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Quality |
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All of our products are made according to IFI
standard and their associated standards where
indicated. BOLTLAND
warrants that our products are free from defect in material and
workmanship. If any products are determined to be defective, they will
be exchanged or replaced at BOLTLAND's discretion within 30 days from the
shipping date on the original invoice. Any damage to the products
which results from mishandling, secondary operation, re-plating or product abuse will be instantly void
from the warranty. Please contact our
RMA department for
further information about how to return a defective product. |
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Return |
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At BOLTLAND, we would like to help you resolve any purchase problem as
quickly as possible. Exchanges and returns will be granted, provided you
meet the terms and conditions listed below. We suggest you read the complete
return policy before you make your purchase.
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1) A Return Merchandise
Authorization (RMA) number is required for all returns. No returns or
exchanges of any type will be accepted without a RMA number.
2) All returns must be sent pre-paid. No C.O.D. will be accepted.
3) All returns and exchanges are subject to a 20% restocking charge.
4) Shipping charges are
non-refundable. As a part of our sales promotion on low shipping rate
and free shipping, in most cases we actually pay higher shipping to U.P.S.
than what we charged you. In such a case, the actual shipping charge
will not be refundable. You might want to ask for the actual shipping
charge before filing a return.
5) No refund after 30 days from our shipping date.
6) An RMA must be requested within 30 days of the original invoice date.
Thereafter, all sales are final.
7) The returned package must be received within 14 business days of the RMA issue date.
8) When returning products, we strongly recommend the use of a carrier
that can track packages. You also assume responsibility for insuring the
returned item.
9) All items must be returned in "as new" condition in the original
packaging with our part number legible. Modified products are not
returnable.
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b)
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At times, BOLTLAND.COM will offer specially priced items that have been
discontinued by the manufacturer. These items, clearly marked as
discontinued, are not eligible for return or exchange.
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Send your request via email to
returns@boltland.com. Please include your order number and/or our
order confirmation number.
We will proceed with your request and send you a RMA number with return
instructions.
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d) |
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te your RMA
number legibly on the return label.
2) Follow the instructions and return the entire package to the warehouse
as indicated.
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e) |
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Credit will be issued
within three business days of receiving your return.
All refunds for credit will be issued to the credit card account that
appears on the original invoice. Shipping (or Actual Shipping Cost, whichever
is higher) and handling fees are
non-refundable. Please note that your financial institution may take up to
10 additional days from the date we issue the credit to post it to your
bank account. Questions regarding this process should be directed to your
financial institution. When returning an item previously paid for by check or money
order, a refund check will be mailed to you within 10 business days from the
time we receive your return.
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f) |
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When exchanging an item, you will be sent a replacement item once
BOLTLAND receives, approves and processes the
returned item.
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Coupon |
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Important
Restrictions:
Coupons are not transferable.
Coupons may only be used once and cannot be used on subsequent orders.
Void where prohibited.
No cash or credit back.
Coupon must be submitted at time of order.
Expired coupons are not valid.
Tax and shipping are not included in calculating minimum purchase
requirement.
Coupons not valid on previous purchases.
One coupon per purchase.
BOLTLAND reserves the right to reject orders with a coupon code that was
transferred from a direct recipient or is in violation of any coupon
restriction listed above.If you
have any questions regarding to our service policies, please contact our
customer service department. |
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